Ocean Images products come
with a 1-year limited warranty covering parts and labor. Should any
product become defective during the warranty period due to faulty
parts or workmanship, it will be repaired or replaced at the factory at no cost
to the customer. The customer is responsible for shipping of the
warranty and replacement item.
Ocean Images & Co., Inc.
is not responsible for damage to your camcorder in the event of
To protect your investment
in your U/W video equipment, it is suggested that you purchase a
"Personal Effects Rider" from your homeowners/renters insurance
company or elect to purchase insurance from a place like DEPP or DAN.
PRODUCT RETURN POLICY
We are very proud of our products and want all of
our customers to be satisfied with their purchase. If for any reason
a customer wishes to return one of our products the following
conditions must be met:
The product must be in “like new” condition and include
the original packaging materials, manuals and accessories
provided by the manufacturer.
The return must be made within 7 days of receipt of the
The customer must call to get authorization for the return
of any product.
The customer agrees to pay shipping charges and accept all
risks of loss or damage for the returned product during
Once an item has been returned and is found to be in “like
new” condition, Ocean Images will refund the original purchase
cost minus the original shipping/insurance charges. A fee of
5% will be assessed to cover handling charges and credit card
fees for issuing the credit.
We accept PayPal, Money Order, Certified Bank Check
or personal check on a limited basis. In most cases, overseas orders
are paid for with wire transfers or money orders.
Shipping prices are based
on the weight, size and destination of the order. Most orders
will be shipped via United Parcel Service (UPS) or the U.S. Global
Delivery Service. FedEx is available on a limited basis.
UPS provides 2-4 day delivery
US Global Delivery Service provides 3-5 day